Return & Refund Policy

Return & Refund Policy

Last Updated: March 10, 2026

Thank you for shopping at vivicrochet. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be submitted within 14 days of receiving the product.

  • The item must be unused, unwashed, and in its original condition.

  • The item must be returned in its original packaging if possible.

  • Proof of purchase (such as an order confirmation email) is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products

  • Items damaged due to misuse

  • Items returned after the allowed return period

Because many of our products are handmade crochet toys, slight variations in shape, color, or stitching may occur and are not considered defects.

3. Return Process

To request a return, please contact us first before sending the product back.

Contact us at:

Email: contact@vivicrochet.com
WhatsApp: +8618360657361

Please include the following information:

  • Order number

  • Name used for the order

  • Reason for the return

  • Photos of the product (if damaged or defective)

Our support team will review your request and provide return instructions if your return is approved.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is:

  • Damaged during shipping

  • Defective

  • Incorrect item sent by us

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the packaging

After verification, we will offer a replacement, refund, or other appropriate solution.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refund processing may take 5–10 business days depending on your payment provider

Original shipping fees are non-refundable unless the return is caused by our error.

7. Order Cancellation

Orders may be cancelled within 12 hours after purchase.

Once the order has been processed or shipped, cancellation may not be possible.

If your order has already been shipped, you may follow the return procedure once the item is delivered.

8. Exchanges

If you would like to exchange a product for a different item, please contact us first.

Exchanges are subject to product availability.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or credit card company

  3. Contact your bank as processing times may vary

If you have done all of the above and still have not received your refund, please contact us.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: vivicrochet
Website: https://vivicrochet.com/
Email: contact@vivicrochet.com
WhatsApp: +8618360657361

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